Terms of Use

Terms and Conditions of Services

Visai AI Co., Ltd. (hereinafter referred to as the “Company”) has established these terms and conditions of Services (hereinafter referred to as the “Terms and Conditions”) for the purpose of setting forth the rights and obligations between the Company and users (hereinafter referred to as the “User”) in connection with the use of the Company’s services, data, and various features.

Definitions
1. 1.1 “Company” means Visai AI Co., Ltd., including its representatives, agents, or any persons duly appointed or authorized by the Company.
2. 1.2 “User” means any person, juristic person, government agency, or any other organization, including its employees, staff, officers, agents, contractors, or any persons acting on behalf of or in the name of such User, who registers for or uses the Company’s Services.
3. 1.3 “System” means the software, platforms, technologies, hardware and software, components, infrastructure, networks, data processing systems, artificial intelligence (AI) systems, Model, databases, programs, security systems, user interfaces, development tools (including APIs and SDKs), and any other components developed or utilized by the Company for providing Services to the User, whether operated by the Company itself or by third parties engaged by the Company.
4. 1.4 “Data” means any information inputted into the System by the User, regardless of its form, including any data generated from the processing by the System.
5. 1.5 “Dataset” means a collection of data grouped together based on shared characteristics or features.
6. 1.6 “Model” means a mathematical equation, system, or algorithm used for processing data.
7. 1.7 “Processing Device” means any device or tool used for computation and data processing.
8. 1.8 “Force Majeure” means circumstances beyond the reasonable control of the Company that cause disruptions in the provision of Services, such as computer system failures, cyberattacks, or other similar events.
9. 1.9 “Services” mean Vocalog services and any other services provided by the Company, including but not limited to data services, technology services, and any related services.
10. 1.10 “Service Fee” means fees payable by the User to the Company for the use of the Services, as specified by the Company.
11. 1.11 “Supplementary Terms” mean any additional documents issued by the Company under the titles “terms”, “conditions”, “policies”, or similar, which are binding upon the User.
12. 1.12 “Personal Data” means any information that can directly or indirectly identify an individual, as defined under the Personal Data Protection Act B.E. 2562 (2019) of Thailand.
Acceptance of Terms and Conditions
1. 2.1 The User has read, understood, and agreed to be bound by these Terms and Conditions and any Supplementary Terms issued by the Company prior to using the Services. Such acceptance shall constitute a complete, irrevocable agreement between the User and the Company.
2. 2.2 By accessing or using the Services, the User shall be bound by these Terms and Condition, any Supplementary Terms, and any future amendments thereto. Such acceptance is irrevocable.
3. 2.3 In the event that any Supplementary Terms are issued, the User shall comply with such Supplementary Terms.
Amendments to the Terms and Conditions
The Company reserves the right, at its sole discretion, to amend or modify these Terms and Conditions and any Supplementary Terms at any time without prior notice to the User. Continued access to or use of the Services, whether in whole or in part. Any amendments to these Terms and Conditions and any Supplementary Terms shall constitute the User’s acceptance of such amendments. Such acceptance shall be deemed final, binding, and irrevocable.
Collection and Use of User’s Data
1. 4.1 Trial User:
  The User as “Trial User” give consent to the Company for storing, collecting, using, and processing the data input into the System by the Trial User for the purpose of developing, improving, or enhancing the efficiency of the Services and the Company's artificial intelligence system. The Data shall include but is not limited to the data input by the User and behavior data relating to the use of Services.
2. 4.2. Paid User:
  The Company will not use the Data input by User as “Paid User” for System development without prior consent from the Paid User. The data of such Paid User will be kept confidential and will be used solely for the purpose of providing the Services as agreed upon.
Personal Data Protection
The Company shall protect the privacy and Personal Data of the User in accordance with the “Privacy Policy” stipulated on the Company's website. The Company will exercise the utmost care and attention regarding security measures for all of the User's Data.
The User warrants that the User has the legal rights to input any Data into the System and that such action does not infringe upon the rights of any person, including the privacy and intellectual property rights of any person. The User shall be solely responsible for obtaining consent from the data owner or acquiring the legal rights to input Data into the System. The User agrees that use of the Services is undertaken entirely at the User's own risk.
Provision of Services
1. 6.1 The Company reserves the right to limit or suspend access to the Services, in whole or in part, for any reason whatsoever, whether due to internal or external factors of the Company, including but not limited to, System failures, maintenance, technical failures, Force Majeure, or when the Company deems it appropriate at the Company’s sole discretion.
2. 6.2 The Company reserves the right to modify, change, or suspend the Services, in part or in whole, temporarily or permanently, without prior notice to the User. This includes instances where the System encounters problems or Force Majeure events. Such actions shall not be considered as a breach of the Terms and Conditions and the Additional Terms and Conditions, nor a violation against the User in any way.
Refund Policy
1. 7.1 Request for Service Fee Refund:
2. The Company may consider refunding all or part of the Service Fee to the User only in the following cases, and such consideration is at the sole discretion of the Company:
3. Provided that the User must submit a request, report the problem together with relevant evidence and necessary information as requested by the Company, such as the User account name, the name of the problematic file, screenshots, and proof of payment, within 7 (seven) days from the date of the payment transaction. Upon receipt of a complete the request and valid evidence, the Company shall investigate an issue, and if the issue is found to have from the System error, the Company shall refund the Service Fee, in whole or in part, within 30 (thirty) days from the date of receipt the complete request and supporting documents. Once a refund has been made to the User, such refund shall be considered a final settlement of all claims related to the said issue, and the User hereby irrevocably waives any and all rights to sue or make any further claims against the Company in connection therewith.
4. The Company reserves the right to decline any refund or compensation for dissatisfaction with the quality of transcription results, content summarization, or any other expectations regarding the accuracy, completeness, or suitability of the processed Data. The User understands and agrees that use of the Services is entirely at the User’s own risk.
5. 7.2 Package Change:
Datasets, Model, and Provision of Processing Equipment
1. 8.1 Datasets, Model, and any other components invented, developed, or created by the Company (whether directly or by a third party assigned by the Company) shall be the sole intellectual property of the Company. The Company grants the User a non-transferable, non-sublicensable, and non-exclusive license to use them for the sole purpose of using the Services.
2. 8.2 In the event that the User copies, modifies, or adapts any datasets and Model invented, developed, or created on behalf of the Company (whether directly or by a third party assigned by the Company) to create any other products or Services, the Company shall retain ownership of the intellectual property rights and all other rights in the Services and System offered by the Company to the User, and no such rights shall be transferred to the User.
3. 8.3 The Company shall not be responsible for any loss, damage, or malfunction of data arising from the use of processing equipment or system by the User, for any reason whatsoever.
4. 8.4 The User shall not use the Services beyond the scope of its intended purpose for the Vocalog Services.
5. 8.5 The Company reserves the right to monitor the User's usage as it deems appropriate. If the Company finds or has reasonable grounds to believe that the User has violated or may violate any laws or the Terms and Conditions related to usage, the Company's intellectual property rights, or the rights of any person, the Company reserves the sole right to temporarily or permanently suspend the Services in whole or in part, suspend the user account, delete data, or take any other appropriate action without prior notice to the User. The User agrees to waive any right to claim or sue the Company arising from or in connection with the monitoring, suspension, or enforcement of rights under this clause.
Limitations and Prohibitions
The User agrees not to perform any of the following acts, whether personally or by instructing another person:
1. 9.1 Engaging in any act that violates laws, rules, regulations, announcements, court judgments, resolutions, or orders of government agencies or legally binding administrative measures;
2. 9.2 Committing any act that violates privacy, defames, or infringes upon intellectual property rights, such as copyrights, trademarks, and patents, as well as any act that infringes upon any other rights of the Company and/or any other person;
3. 9.3 Disseminating or performing any act that may cause misunderstanding, distortion, intentional dissemination of false or deceptive information, or mislead others about the Company, the Services, or the System;
4. 9.4 Exchanging the right to use the content for cash, property, or other economic benefits without written consent from the Company;
5. 9.5 Engaging in activities that interfere with the servers and/or network systems of the Services; activities that constitute misuse of the Services, whether directly or indirectly, by using bots, cheat tools, or other technical methods; activities that knowingly exploit defects in the Services; and activities that interfere with the Company's provision of the Services or other Users' use of the Services;
6. 9.6 Engaging in activities that may adversely affect the Company or other persons, whether directly, indirectly, or consequentially;
7. 9.7 Assisting, supporting, or promoting any of the activities specified in clauses 9.1 to 9.6 above;
8. 9.8 Engaging in any other activities that the Company deems inappropriate.
User’s Responsibility
1. 10.1 The User must accept the risks arising from its use of the Services and shall be solely responsible for the consequences of using the Services. The Company shall not be liable for any damages, whether direct, indirect, or otherwise, including but not limited to, errors, defects, System faults, inaccurate processing results, incompleteness, delays, interruptions, or loss of data during the use of the Services.
2. 10.2 In the event that the Company detects or has reasonable suspicion that the User is committing or will commit a violation of these Terms and Conditions or any Additional Terms and Conditions, the Company has the right to take any measures it deems appropriate at its sole discretion, whether it be suspending the account, temporarily or permanently suspending the Services in whole or in part, deleting the user account, deleting Data, denying access, or any other measure. Such actions shall not create any liability for the Company towards the User or any third party.
3. 10.3 In the event that the Company suffers damages, is subject to claims, lawsuits, fines, penalties, or incurs expenses, whether directly, indirectly, or as a consequence of the User's actions or omissions, including any violation of these Terms and Conditions, Additional Terms and Conditions, laws, rules, regulations, or third-party rights, the User agrees to indemnify the Company for all such damages, including but not limited to, damages, expenses, attorney's fees, court fee, interest, fines, or any other compensation, immediately upon the Company's demand, without the need for prior proof of damage.
Disclaimer of Liability of the Company
1. 11.1 The Company provides Services on an “as-is” basis. The Company makes no warranties, express or implied, regarding accuracy, completeness, suitability, security, continuity, correctness of results, compatibility with other systems, or fitness for a particular purpose, whether actual or legal, without exception. The Company is not responsible for providing any substitute Services.
2. 11.2 The Company shall not be liable for any damages arising from the use of the Services or the inability to use the Services, whether direct, indirect, consequential, special, unforeseen, or punitive damages, including damages from business interruption, loss of data, or loss of profits, regardless of whether the claim is based on agreement, tort, or any other legal theory. The foregoing limitation of liability shall not apply only in cases where the damage has caused by the Company's gross negligence.
3. In any case where the Company may have any liability to the User, the Company's total aggregate liability shall be limited to the total amount of Service Fee paid by the User to the Company during the calendar month in which the damaging event occurred.
4. 11.3 The Company shall not be liable for damages caused by Force Majeure, acts of third parties, the User's own misconduct, or the use of the Services for purposes that are improper or in violation of these Terms and Conditions and Additional Terms and Conditions.
Notifications and Contact
The Company will notify or contact the User as it deems appropriate.
Governing Law and Jurisdiction
These Terms and Conditions and any Additional Terms and Conditions are governed by the laws of Thailand, and any disputes related to the Company's Services shall be subject to the jurisdiction of the courts of Thailand.
Interpretation
1. 14.1 The User agrees and accepts that the interpretation of these Terms and Conditions, including any Additional Terms and Conditions or any other terms related to the use of the Services, shall be at the sole discretion of the Company.
2. 14.2 In case of any doubt, ambiguity, or conflict in any provision, the meaning and interpretation of the Company shall be final.
3. 14.3 The Company's exercise or non-exercise of any right under these Terms and Conditions and the Additional Terms and Conditions shall not be deemed a waiver of such right.

Effective Date: Jul 16, 2025

Terms and Conditions of Services

Definitions
1. 1.1 “Company” means Visai AI Co., Ltd., including its representatives, agents, or any persons duly appointed or authorized by the Company.
2. 1.2 “User” means any person, juristic person, government agency, or any other organization, including its employees, staff, officers, agents, contractors, or any persons acting on behalf of or in the name of such User, who registers for or uses the Company’s Services.
3. 1.3 “System” means the software, platforms, technologies, hardware and software, components, infrastructure, networks, data processing systems, artificial intelligence (AI) systems, Model, databases, programs, security systems, user interfaces, development tools (including APIs and SDKs), and any other components developed or utilized by the Company for providing Services to the User, whether operated by the Company itself or by third parties engaged by the Company.
4. 1.4 “Data” means any information inputted into the System by the User, regardless of its form, including any data generated from the processing by the System.
5. 1.5 “Dataset” means a collection of data grouped together based on shared characteristics or features.
6. 1.6 “Model” means a mathematical equation, system, or algorithm used for processing data.
7. 1.7 “Processing Device” means any device or tool used for computation and data processing.
8. 1.8 “Force Majeure” means circumstances beyond the reasonable control of the Company that cause disruptions in the provision of Services, such as computer system failures, cyberattacks, or other similar events.
9. 1.9 “Services” mean Vocalog services and any other services provided by the Company, including but not limited to data services, technology services, and any related services.
10. 1.10 “Service Fee” means fees payable by the User to the Company for the use of the Services, as specified by the Company.
11. 1.11 “Supplementary Terms” mean any additional documents issued by the Company under the titles “terms”, “conditions”, “policies”, or similar, which are binding upon the User.
12. 1.12 “Personal Data” means any information that can directly or indirectly identify an individual, as defined under the Personal Data Protection Act B.E. 2562 (2019) of Thailand.
Acceptance of Terms and Conditions
1. 2.1 The User has read, understood, and agreed to be bound by these Terms and Conditions and any Supplementary Terms issued by the Company prior to using the Services. Such acceptance shall constitute a complete, irrevocable agreement between the User and the Company.
2. 2.2 By accessing or using the Services, the User shall be bound by these Terms and Condition, any Supplementary Terms, and any future amendments thereto. Such acceptance is irrevocable.
3. 2.3 In the event that any Supplementary Terms are issued, the User shall comply with such Supplementary Terms.
Amendments to the Terms and Conditions
The Company reserves the right, at its sole discretion, to amend or modify these Terms and Conditions and any Supplementary Terms at any time without prior notice to the User. Continued access to or use of the Services, whether in whole or in part. Any amendments to these Terms and Conditions and any Supplementary Terms shall constitute the User’s acceptance of such amendments. Such acceptance shall be deemed final, binding, and irrevocable.
Collection and Use of User’s Data
1. 4.1 Trial User:
  The User as “Trial User” give consent to the Company for storing, collecting, using, and processing the data input into the System by the Trial User for the purpose of developing, improving, or enhancing the efficiency of the Services and the Company's artificial intelligence system. The Data shall include but is not limited to the data input by the User and behavior data relating to the use of Services.
2. 4.2. Paid User:
  The Company will not use the Data input by User as “Paid User” for System development without prior consent from the Paid User. The data of such Paid User will be kept confidential and will be used solely for the purpose of providing the Services as agreed upon.
Personal Data Protection
The Company shall protect the privacy and Personal Data of the User in accordance with the “Privacy Policy” stipulated on the Company's website. The Company will exercise the utmost care and attention regarding security measures for all of the User's Data.
The User warrants that the User has the legal rights to input any Data into the System and that such action does not infringe upon the rights of any person, including the privacy and intellectual property rights of any person. The User shall be solely responsible for obtaining consent from the data owner or acquiring the legal rights to input Data into the System. The User agrees that use of the Services is undertaken entirely at the User's own risk.
Provision of Services
1. 6.1 The Company reserves the right to limit or suspend access to the Services, in whole or in part, for any reason whatsoever, whether due to internal or external factors of the Company, including but not limited to, System failures, maintenance, technical failures, Force Majeure, or when the Company deems it appropriate at the Company’s sole discretion.
2. 6.2 The Company reserves the right to modify, change, or suspend the Services, in part or in whole, temporarily or permanently, without prior notice to the User. This includes instances where the System encounters problems or Force Majeure events. Such actions shall not be considered as a breach of the Terms and Conditions and the Additional Terms and Conditions, nor a violation against the User in any way.
Refund Policy
1. 7.1 Request for Service Fee Refund:
2. The Company may consider refunding all or part of the Service Fee to the User only in the following cases, and such consideration is at the sole discretion of the Company:
3. Provided that the User must submit a request, report the problem together with relevant evidence and necessary information as requested by the Company, such as the User account name, the name of the problematic file, screenshots, and proof of payment, within 7 (seven) days from the date of the payment transaction. Upon receipt of a complete the request and valid evidence, the Company shall investigate an issue, and if the issue is found to have from the System error, the Company shall refund the Service Fee, in whole or in part, within 30 (thirty) days from the date of receipt the complete request and supporting documents. Once a refund has been made to the User, such refund shall be considered a final settlement of all claims related to the said issue, and the User hereby irrevocably waives any and all rights to sue or make any further claims against the Company in connection therewith.
4. The Company reserves the right to decline any refund or compensation for dissatisfaction with the quality of transcription results, content summarization, or any other expectations regarding the accuracy, completeness, or suitability of the processed Data. The User understands and agrees that use of the Services is entirely at the User’s own risk.
5. 7.2 Package Change:
Datasets, Model, and Provision of Processing Equipment
1. 8.1 Datasets, Model, and any other components invented, developed, or created by the Company (whether directly or by a third party assigned by the Company) shall be the sole intellectual property of the Company. The Company grants the User a non-transferable, non-sublicensable, and non-exclusive license to use them for the sole purpose of using the Services.
2. 8.2 In the event that the User copies, modifies, or adapts any datasets and Model invented, developed, or created on behalf of the Company (whether directly or by a third party assigned by the Company) to create any other products or Services, the Company shall retain ownership of the intellectual property rights and all other rights in the Services and System offered by the Company to the User, and no such rights shall be transferred to the User.
3. 8.3 The Company shall not be responsible for any loss, damage, or malfunction of data arising from the use of processing equipment or system by the User, for any reason whatsoever.
4. 8.4 The User shall not use the Services beyond the scope of its intended purpose for the Vocalog Services.
5. 8.5 The Company reserves the right to monitor the User's usage as it deems appropriate. If the Company finds or has reasonable grounds to believe that the User has violated or may violate any laws or the Terms and Conditions related to usage, the Company's intellectual property rights, or the rights of any person, the Company reserves the sole right to temporarily or permanently suspend the Services in whole or in part, suspend the user account, delete data, or take any other appropriate action without prior notice to the User. The User agrees to waive any right to claim or sue the Company arising from or in connection with the monitoring, suspension, or enforcement of rights under this clause.
Limitations and Prohibitions
The User agrees not to perform any of the following acts, whether personally or by instructing another person:
1. 9.1 Engaging in any act that violates laws, rules, regulations, announcements, court judgments, resolutions, or orders of government agencies or legally binding administrative measures;
2. 9.2 Committing any act that violates privacy, defames, or infringes upon intellectual property rights, such as copyrights, trademarks, and patents, as well as any act that infringes upon any other rights of the Company and/or any other person;
3. 9.3 Disseminating or performing any act that may cause misunderstanding, distortion, intentional dissemination of false or deceptive information, or mislead others about the Company, the Services, or the System;
4. 9.4 Exchanging the right to use the content for cash, property, or other economic benefits without written consent from the Company;
5. 9.5 Engaging in activities that interfere with the servers and/or network systems of the Services; activities that constitute misuse of the Services, whether directly or indirectly, by using bots, cheat tools, or other technical methods; activities that knowingly exploit defects in the Services; and activities that interfere with the Company's provision of the Services or other Users' use of the Services;
6. 9.6 Engaging in activities that may adversely affect the Company or other persons, whether directly, indirectly, or consequentially;
7. 9.7 Assisting, supporting, or promoting any of the activities specified in clauses 9.1 to 9.6 above;
8. 9.8 Engaging in any other activities that the Company deems inappropriate.
User’s Responsibility
1. 10.1 The User must accept the risks arising from its use of the Services and shall be solely responsible for the consequences of using the Services. The Company shall not be liable for any damages, whether direct, indirect, or otherwise, including but not limited to, errors, defects, System faults, inaccurate processing results, incompleteness, delays, interruptions, or loss of data during the use of the Services.
2. 10.2 In the event that the Company detects or has reasonable suspicion that the User is committing or will commit a violation of these Terms and Conditions or any Additional Terms and Conditions, the Company has the right to take any measures it deems appropriate at its sole discretion, whether it be suspending the account, temporarily or permanently suspending the Services in whole or in part, deleting the user account, deleting Data, denying access, or any other measure. Such actions shall not create any liability for the Company towards the User or any third party.
3. 10.3 In the event that the Company suffers damages, is subject to claims, lawsuits, fines, penalties, or incurs expenses, whether directly, indirectly, or as a consequence of the User's actions or omissions, including any violation of these Terms and Conditions, Additional Terms and Conditions, laws, rules, regulations, or third-party rights, the User agrees to indemnify the Company for all such damages, including but not limited to, damages, expenses, attorney's fees, court fee, interest, fines, or any other compensation, immediately upon the Company's demand, without the need for prior proof of damage.
Disclaimer of Liability of the Company
1. 11.1 The Company provides Services on an “as-is” basis. The Company makes no warranties, express or implied, regarding accuracy, completeness, suitability, security, continuity, correctness of results, compatibility with other systems, or fitness for a particular purpose, whether actual or legal, without exception. The Company is not responsible for providing any substitute Services.
2. 11.2 The Company shall not be liable for any damages arising from the use of the Services or the inability to use the Services, whether direct, indirect, consequential, special, unforeseen, or punitive damages, including damages from business interruption, loss of data, or loss of profits, regardless of whether the claim is based on agreement, tort, or any other legal theory. The foregoing limitation of liability shall not apply only in cases where the damage has caused by the Company's gross negligence.
3. In any case where the Company may have any liability to the User, the Company's total aggregate liability shall be limited to the total amount of Service Fee paid by the User to the Company during the calendar month in which the damaging event occurred.
4. 11.3 The Company shall not be liable for damages caused by Force Majeure, acts of third parties, the User's own misconduct, or the use of the Services for purposes that are improper or in violation of these Terms and Conditions and Additional Terms and Conditions.
Notifications and Contact
The Company will notify or contact the User as it deems appropriate.
Governing Law and Jurisdiction
These Terms and Conditions and any Additional Terms and Conditions are governed by the laws of Thailand, and any disputes related to the Company's Services shall be subject to the jurisdiction of the courts of Thailand.
Interpretation
1. 14.1 The User agrees and accepts that the interpretation of these Terms and Conditions, including any Additional Terms and Conditions or any other terms related to the use of the Services, shall be at the sole discretion of the Company.
2. 14.2 In case of any doubt, ambiguity, or conflict in any provision, the meaning and interpretation of the Company shall be final.
3. 14.3 The Company's exercise or non-exercise of any right under these Terms and Conditions and the Additional Terms and Conditions shall not be deemed a waiver of such right.

Effective Date: Jul 16, 2025